Terms of Service

These terms are an agreement between Codisha ("we", "us") and the organization that signs up ("you"): a landlord, property owner or agency. The person who creates the account confirms they are allowed to agree to these terms for that organization. By creating an account, or by using Codisha, you accept them.

Codisha is software for managing rental property: properties, units, tenants, water readings, bills, payment records, expenses, reports and messages to tenants.

Codisha is a tool. We are not your landlord, letting agent, property manager, bank, payment service provider, debt collector, advocate, accountant or tax adviser. Nothing in Codisha is legal, tax or financial advice.

You decide what to charge, whom to bill and how to deal with your tenants. Bills, invoices, reminders and reports are produced from the information you and your team enter and the settings you choose. Check them before you publish or send them.

Rent and other charges are paid by your tenants directly to you: to your own M-Pesa Paybill or Till, your bank account, or in cash. Codisha does not receive, hold, move, refund or reverse that money, and it never passes through an account of ours.

When you connect your M-Pesa Paybill or Till, Codisha uses Safaricom's services (Daraja), with the credentials you provide, to send payment prompts to your tenants and to read the payments made to your account, so it can match them to bills. Safaricom and your bank are responsible for moving the money. Any failed, delayed, duplicated, reversed or disputed payment is between you, your tenant and Safaricom or your bank. We will help you see what Codisha recorded, but we cannot recover or return money.

The only money paid to Codisha is for your own plan and for SMS credits (section 7), processed by M-Pesa or Pesapal.

You own the information you put into Codisha, including your tenants' details, and you control it: you decide what to record, who on your team can see or change it, and when to export or delete it.

Under Kenya's Data Protection Act, 2019, your organization is the data controller for the personal data of your tenants, team and others you record, and Codisha is your data processor. That means:

• You are responsible for having a lawful reason to collect and use that data, for telling your tenants how you use it, and for answering their requests about it.
• We use it only to run Codisha for you: to store it, show it to your team, produce your bills and reports, send the messages you ask us to send, give support, keep the service secure, and when the law requires us to.
• We do not sell your data or use your tenants' details to market to them.
• We use trusted service providers to run Codisha, for example hosting, Safaricom (M-Pesa), Pesapal (plan payments), Africa's Talking (SMS), email delivery and Cloudflare (security). They receive only what they need to do that job.
• We protect data with reasonable technical and organisational measures, and will tell you without undue delay if we learn of a breach affecting your data.
• You can export your data while your account is open. When you close it, we delete or anonymise your data within a reasonable time, except where the law requires us to keep it or it remains in backups for a limited period.

We keep information about your own account (the people who sign in, billing, and a log of activity for security) to run and secure the service.

• Give accurate information and keep it up to date.
• Check bills, readings, rates and payment matches before you publish bills or rely on reports. Correct mistakes promptly.
• Follow the laws that apply to you as a landlord or agent, including those on tenancies, rent, data protection, consumer protection and tax (for example your obligations to the Kenya Revenue Authority).
• Only send SMS and emails to tenants that you are allowed to send, about their tenancy.
• Keep sign-in details safe, give your team only the access they need, and remove people who leave. You are responsible for what happens under your account.
• Keep your M-Pesa, bank and other credentials secure, and tell us at once if you think your account or credentials have been misused.

You must not use Codisha to:

• break the law, or harass, threaten or mislead tenants or anyone else;
• send spam or messages people have not agreed to receive;
• store data you have no right to hold;
• try to get into accounts or data that are not yours, test or overload the service, or copy, resell or reverse-engineer it.

• Prices are in Kenya shillings and shown on the Plan & billing page. Plans are paid in advance for the period you choose. If you turn on automatic renewal, your card is charged for each new period until you turn it off.
• Fees already paid are not refundable, except where the law requires a refund or where we tell you otherwise (for example a payment taken twice by mistake).
• SMS credits are bought in advance and used when messages are sent. They are not refundable or transferable and have no cash value.
• We may change prices. New prices apply from your next renewal, and we will tell you before they do.
• If a payment fails or a plan lapses, some features may stop until you pay.

We work to keep Codisha available, secure and accurate, but we provide it "as is" and "as available". We do not promise that it will always be available, free of errors, or suitable for every purpose. We may improve, change or retire features, and will give reasonable notice of changes that take away something important.

Codisha depends on services run by others, including Safaricom, Pesapal, Africa's Talking, email providers, internet providers and our hosting. We are not responsible for their outages, delays or mistakes.

To the fullest extent the law allows:

• We are not liable for indirect or consequential loss, or for loss of rent, income, profit, business, goodwill or data.
• We are not liable for the acts or omissions of your tenants, your team or the third-party services in section 8; for payments made, missed, delayed, reversed or disputed between you and your tenants; for disputes between you and your tenants; or for decisions you make using information in Codisha.
• We are not liable for losses caused by information that you or your team entered, or by someone using your sign-in details.
• Our total liability to you for all claims in any twelve months is limited to the fees you paid us for Codisha in those twelve months.

Nothing in these terms limits any liability that Kenyan law does not allow us to limit.

You agree to cover us for claims, losses and costs brought by your tenants, your team or anyone else that arise from how you use Codisha, the data you put into it, the messages you send through it, or your breaking these terms or the law.

You can stop using Codisha and ask us to close your account at any time. Export your data first.

We may suspend or close an account if fees are unpaid, if these terms are broken, to protect other users or the service, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to put things right and to export your data.

We may update these terms. We will show the date of the latest version on this page and tell account owners about important changes before they take effect. If you keep using Codisha after that, the new terms apply.

These terms are governed by the laws of Kenya. If a dispute arises, we will first try to settle it with you in good faith. If it is not settled within 30 days, either of us may take it to the courts of Kenya at Nairobi.

Questions about these terms or your data: open a ticket under Support in Codisha, or contact us through codisha.co.ke.